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Frequently Asked Questions

Please note that our services are provided free of charge. To sustain this, we need your help in minimizing our operating overheads.

 

Here’s how you can assist:

 

  • Check Our FAQ Section First: Many common questions are already answered here. Scroll down to the magnifier glass and use the FAQ Search Bar below. If you can not find an answer, scroll up and use the Main Search Bar in the top menu to search the whole site.

  • Watch the Sign Up Explainer Video: This guide covers much essential information.

  • Check your Spam Folder: If you registered, you will have received an email with user instructions.

  • Customer Support Request: Use the Customer Support Service Request Form as a last resort after checking the FAQ resources. If you still can't find your answer, please use the form located at the bottom of this page.

  • Technical Requirements: Ensure all browsers and systems are up to date we do not offer technical support for user-end system issues..

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Your cooperation in using these resources before reaching out for support is greatly appreciated. It helps us maintain our free service model effectively.

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Thank you for your understanding.

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Support requests are answered Monday through Friday. Allow 48 hours for a response, although we do reply quicker.

Applications for Accredited Practitioners are currently closed 

Application Window Opens Again On: Saturday, February 7th, 2026

Please watch the Sign-Up Explainer Video for Life-Long Learner application instructions.

Sign Up Explainer Video

IMPORTANT WATCH & READ BEFORE APPLYING

  1. Watch the Sign-Up Explainer Video before applying.

  2. You can apply as a Life Long Learner anytime you wish.

  3. To become an Accredited Practitioner, start by registering as a Life Long Learner.

  4. Once registered, access your account in the MembersHUB.

  5. In the Notifications section of the MembersHUB, locate the Accredited Practitioner application form.

  6. Keep an eye on the website for application dates; they will be displayed there.

  7. For instructions on how to access the MembersHUB once you have joined, either watch the explainer video, refer to your confirmation email, or follow the instructions from the FAQ's Technical Support.

FAQ

Connect With Us

Please only use for non-technical support or account questions.  For technical support, use the Technical Support Service Request Form above: 

We reply to questions Mon - Fri. Allow 48 hours for a response.

IMPORTANT NOTICE

Application windows for Accredited Practitioners are displayed at the top of the FAQ.  Please do not email asking for an exception. In the meantime, sign up as a Life Long Learner so you will receive a notification reminder. 

Thanks for connecting!

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